Use of GoNelly.com constitutes acceptance and agreement to GoNelly.com AUP (Acceptable Use Policy) as well as GoNelly.com TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to GoNelly.com, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of GoNelly.com.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by GoNelly.com, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
2. GoNelly.com will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, Customer will pay GoNelly.com any additional fees or they may have their account suspended.
Payment:

Establishment of this service is contingent upon receipt of payment from Customer to GoNelly.com. Subsequent payments are due on the anniversary date (10th) of the month for that month’s service. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payments and Fees:

Payment is due on the defined monthly recurring billing date of each month. Service will be interrupted on accounts that reach 10 days past due. Accounts not paid by due date are subject to a $5.00 late fee or account may be terminated. Accounts that are not collectable by GoNelly.com will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00).
Delinquent Accounts:

GoNelly.com may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Account Cancellation:

All requests for canceling any service / services must be made in writing with at least 5 days notice but not more than 30 days prior written notice and emailed to billing@gonelly.com. Confirmation Receipt of cancellation will be sent within 48 hours of our normal cancellation department hours of 9AM to 3PM PST Monday - Friday
Refunds and Disputes:

All payments to GoNelly.com are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes MUST be reported within 30 days of the time the dispute occurred.