Dedicated Servers is defined as servers that are rented to Clients. This service is to provide the clients with knowledge and overview of the server. Security updates, patches, kernel upgrades, and System Administration will be performed free of charge. In addition to these services System Administrator may make recommendations to improve the overall performance, security, and updates to the service. At the sole discretion of the System Administrator any installation, configuration, or tuning of the server will be free of charge.
Network Uptime is the total time in a calendar month that the network GoNelly.com is utilizing is available through the Internet, provided that Client has established connectivity. We cannot be held liable for upstream problems, outside of the network GoNelly.com is utilizing.
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in the Network GoNelly.com is utilizing as confirmed by GoNelly.com. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
Scheduled Downtime is any GoNelly.com scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 24 hours notice.
Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability: • Scheduled downtime • Problems outside of GoNelly.com network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network • Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures.
Server Hardware for Dedicated Servers Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included for Dedicated Servers.
Scheduled downtime
•Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures.
Replacement is defined as returning the server to original configuration when it was purchased. If hardware failure causes corrupted Operating System, Data Files, or Configuration of server, GoNelly.com will restore the system to original state.
GoNelly.com is not responsible for the restoration of data to server. We strongly recommend that your purchase backup options for your server, and keep copies of your data off-site with you for emergency purposes. If hardware failure and data loss occurs, you, the client, are responsible for data restoration. GoNelly.com shall not be liable for loss of data under any circumstance.