Privacy Policy
GoNelly.com is committed to respecting and protecting the
privacy of visitors to our web sites as well as the privacy
of our actual customers.
For visitors, we've structured our web sites so that, in
general, you can visit us on the web without identifying
yourself or revealing any personal information.
For customers, once you choose to provide us personally
identifiable information (any information by which you can
be identified), you can be assured that it will only be
used to support your customer relationship with GoNelly.com.
Visitors to Our Web Site
What information do we collect?
When you visit our web site, our web server collects basic
user information about you that includes your ISP's domain,
the time you accessed our web site, and the pages from within
our web site that you visit.
We may at times also use cookies, which are small pieces
of information that a web site can store in a designated
file on your computer. Cookies allow a web application to
respond to you as an individual. By gathering and remembering
information about your preferences, the web application
can tailor its operation to your needs, likes, and dislikes.
Our web server does not collect your e-mail address or
aggregate information on what other pages on the Web you
have accessed or visited.
How do we use this information?
The basic user information collected is used to help us
analyze web traffic and to improve the content of our web
site. Cookies may be used to facilitate your customer interaction
with us. For example, we may use a cookie on the landing
page of products sold online which record the customer information
that is required on the order form, and then forward this
information to our internal sales tracking database.
We may from time to time disclose to third parties aggregate
information on our web site's traffic profile. For example,
Internet advertising companies may require this data to
help us better target our advertisements on our web site(s)
and/or other web sites.
Note that our site provides links to products and services
offered by other companies; the company's web site that
you link to will be able to determine that you linked from
our web site.
GoNelly.com Customers
What information do we collect?
When you sign up for GoNelly.com's services, you provide
us with both contact and payment information. Contact information
typically includes your name, address, and phone number.
Payment information typically includes your credit card
number.
While you are a GoNelly.com customer, we manage information
with regard to your account status, choice of services,
and customer logs. In addition, we may store customers'
electronic mail and other communications as a necessary
incident to the transmission and delivery of those communications.
How do we use this information?
We use the contact information you provide us to establish
our service for you. We use payment information for payment
processing purposes only. We create and maintain other information
such as customer account status, choice of services, and
customer logs in the normal course of providing service.
GoNelly.com may share customer information with selected
partners/third parties, for example, to provide you with
information about products which might be of interest to
you or to enable you to take advantage of special partner
programs. GoNelly.com may also use customer information
to provide customers with system information or information
about new or upgraded products.
We will not otherwise disclose customer personal and account
information unless we have reason to believe that disclosing
such information is necessary to identify, make contact
with, or bring legal action against someone who may be causing
harm or interfering with the rights or property of GoNelly.com,
our customers, or others, or where GoNelly.com has a good
faith belief that the law requires such disclosure. GoNelly.com
also will not, except for reasons stated below, disclose
to third parties the contents of any electronic mail or
other electronic communications that GoNelly.com stores
or transmits for its customers. The circumstances under
which GoNelly.com will disclose such electronic customer
communications are when:
1. It is necessary in order to provide service to the customer;
2. It is necessary to protect the legitimate interests of
GoNelly.com and its customers;
3. It is required to cooperate with interception orders,
warrants, or other legal process that GoNelly.com determines
in its sole discretion to be valid and enforceable; and
4. It is necessary to provide to a law enforcement agency
when the contents are inadvertently obtained by GoNelly.com
and appear to pertain to the commission of a crime.
GoNelly.com disclaims any intention to censor, edit, or
engage in ongoing review or surveillance of communications
stored on or transmitted through its facilities by customers
or others. GoNelly.com will, however, review, delete, or
block access to communications that may harm GoNelly.com,
its customers or third parties. The grounds on which GoNelly.com
may take such action include, but are not limited to, actual
or potential violations of GoNelly.com's Terms of Use.
Customers may opt out of receiving newsletters and/or notices
of new or upgraded products from GoNelly.com by sending
a request to support@gonelly.com. In this request, customers
must identify their domain name and contact information.
Please note, however, that GoNelly.com reserves the right
to send bulletins and other important information regarding
our services at our discretion.
